Returns & Exchanges

We want you to love your Owala gear as much as we do; however, if you are not completely satisfied, you can return your unused products within 30 days of purchase. Please ensure all items are in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Prepare the Package

  Securely pack your unused Owala products in their original box and include all protective padding.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; once received and inspected, your refund will be processed within 7-10 business days.